Privacy Policy
Bilonda Labs — bilondalabs.com · Last updated: April 2, 2026
1. Introduction
Bilonda Labs ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website (bilondalabs.com) or use our services.
This policy applies to all users worldwide, including residents of the European Union (GDPR), Switzerland (FADP), and Brazil (LGPD).
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Data Controller
3. What Data We Collect
a) Information you provide directly
- Full name
- Email address
- Phone number
- Business name and details
- Any information you share in messages or during consultations
b) Payment information
Payment is processed through Stripe, Inc. We do not store your credit card details. Stripe collects and processes payment data on our behalf. Please refer to Stripe's Privacy Policy for full details.
c) Technical data collected automatically
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on site
- Referring URL
d) Cookies and tracking
We may use cookies for essential website functionality. If we use Google Analytics, it may collect anonymized usage data to help us understand how visitors use our site. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
4. How We Use Your Data
We use your personal data for the following purposes:
- To provide and deliver our virtual assistant and business operations services
- To communicate with you about your project, proposal, or contract
- To process payments via Stripe
- To send service-related emails and updates
- To improve our website and services
- To comply with legal obligations
We do not sell, rent, or trade your personal data to third parties.
5. Legal Basis for Processing (GDPR — EU & EEA Users)
For users in the European Union and European Economic Area, we process your data on the following legal bases:
- Contract performance: processing is necessary to provide the services you requested
- Legitimate interests: to manage our business operations and communications
- Legal obligation: to comply with applicable laws
- Consent: where you have given explicit consent (e.g., for marketing communications)
You have the right to withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
6. Swiss Data Protection (FADP — Users in Switzerland)
For users in Switzerland, we comply with the Federal Act on Data Protection (FADP / nDSG). You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
To exercise these rights, contact us at hello@bilondalabs.com.
7. Brazilian Data Protection (LGPD — Users in Brazil)
For users in Brazil, we comply with the Lei Geral de Proteção de Dados (LGPD — Law No. 13,709/2018). You have the right to:
- Confirmation of the existence of processing
- Access to your personal data
- Correction of incomplete, inaccurate, or outdated data
- Anonymization, blocking, or deletion of unnecessary or excessive data
- Portability of your data to another service provider
- Deletion of personal data processed with your consent
- Information about third parties with whom we share data
- Revocation of consent at any time
To exercise these rights, contact us at hello@bilondalabs.com.
8. Your Rights (All Users)
Regardless of your location, you have the right to:
- Access: request a copy of the personal data we hold about you
- Rectification: request correction of inaccurate or incomplete data
- Erasure: request deletion of your personal data ("right to be forgotten")
- Restriction: request that we limit how we use your data
- Portability: receive your data in a structured, machine-readable format
- Objection: object to processing based on legitimate interests
- Withdraw consent: where processing is based on consent, withdraw it at any time
To exercise any of these rights, send a request to hello@bilondalabs.com. We will respond within 30 days.
9. Data Retention
We retain your personal data only as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with our legal and contractual obligations
- Resolve disputes and enforce agreements
When your data is no longer needed, we delete or anonymize it securely.
10. Third-Party Services
We work with the following third-party services that may process your data:
- Stripe, Inc. (payment processing): stripe.com/privacy
- Google LLC (analytics, if applicable): policies.google.com/privacy
- Email service providers for client communications
Each third party is required to handle your data in compliance with applicable privacy laws.
11. International Data Transfers
Your data may be transferred to and processed in countries outside your own, including Canada and the United States. When transferring data from the EU, Switzerland, or Brazil, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent protections recognized under applicable law.
12. Cookies
Our website may use cookies to ensure basic functionality and improve your experience. You can control cookie settings through your browser. Disabling cookies may affect some features of our website.
We do not use cookies for advertising or tracking purposes without your consent.
13. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us at hello@bilondalabs.com and we will delete it immediately.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.
15. Contact & Complaints
If you are located in the EU and believe we have not handled your data appropriately, you have the right to lodge a complaint with your local data protection authority: edpb.europa.eu
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner (FDPIC): edoeb.admin.ch
If you are located in Brazil, you may contact the Autoridade Nacional de Proteção de Dados (ANPD): gov.br/anpd